About Ratiotec GmbH & Co. KG

Ratiotec GmbH & Co. KG is a leading provider of cash-handling technology, including banknote counters, counterfeit detectors, and cash storage systems, serving retailers, financial institutions, and businesses across Europe. Known for reliable engineering and user-friendly solutions, ratiotec has built a reputation for accuracy, security, and precision in cash management products.

Over the years, they have expanded from purely distribution to also manufacturing select product lines, requiring stronger operational efficiency and deeper system integration within their ERP.

Partnership with Aktiv

Although ratiotec has been using Odoo 11 Enterprise (On-Premise) for many years through a local Odoo partner, they began facing recurring issues that disrupted daily operations. While they plan to upgrade to Odoo 16 with their current partner, they needed immediate help resolving critical problems affecting procurement and communication.

ratiotec approached Aktiv to troubleshoot these issues with a focus on reliability and accuracy. This engagement represents an opportunity for them to evaluate Aktiv as an alternate long-term consulting partner.

Key Challenges of Ratiotec Before Engaging Aktiv

Duplicate RFQs triggered by reordering rules, creating confusion in procurement
Vendor email replies not appearing in the RFQ chatter, instead generating unrelated tasks in a marketing project
Schedule Date updates requiring line-by-line adjustments in purchase orders
Need for improved email templates, though secondary in priority
Limited responsiveness and consulting quality from their existing Odoo partner

These issues impacted procurement workflows, communication visibility, and overall system usability.

How Aktiv Will Support ratiotec’s Odoo Environment

Procurement workflow correctionby resolving duplicate RFQs caused by reordering rules
Communication visibility improvement by fixing vendor email responses and RFQ chatter behavior
Purchase order efficiency by streamlining Schedule Date updates and reducing manual adjustments
System usability enhancements through structured email template improvements
Operational stability & reliability by eliminating recurring process disruptions
Responsive consulting support to ensure faster issue resolution and better user confidence

Customer Success Stories

Not to flex, but these are some Real results. Real wins.

4.7

is our

average

Aktiv Software Pvt. Ltd. followed up on the project as promised.

Bjorn-Midtlien

Bjorn Midtlien

CEO, Digitus Nordic AS

Rather than focusing on short-term fixes, their approach is pragmatic, focused on sustainable, long-term results.

Kasper-G

Kasper G

Owner, Nordic by Choice

Their solution has helped us reduce our project managers' time for invoicing from a week to two days.

Kateryna-Mykhailenko

Kateryna Mykhailenko

Manager, ToxMinds

On a scale of 1-10, we would rate Aktiv’s partnership as 11.

Fabrice Beaux

CEO, InterHyve Sàrl

About Us

Aktiv is Odoo certified partner offering end-to-end implementation services.

We don’t just implement ERP, we bridge the gap between technology and your workforce, ensuring smooth adoption, empowered employees, and maximized ROI.

With over 10+ years of experience implementing Odoo for SME and Enterprise clients, we know how to assist you in your digital transformation journey. It’s what we do the best!